Welcome to the privacy policy for www.lizaexpress.com. We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
Who We Are
Liza Express Wellness operates www.lizaexpress.com. For the purposes of data protection laws, we are the “data controller” of your personal information.
Age Restriction
Our services and website are not intended for individuals under the age of 20. We do not knowingly collect personal information from individuals below this age threshold. If we become aware that information has been collected from a user under the age of 20, we will delete it immediately.
What Data We Collect
We collect only the information necessary to provide services or improve the website experience. This includes:
Identity Data: such as first name, last name, or alias (when filling out forms).
Contact Data: such as email address, phone number, and WhatsApp contact (if you initiate a conversation).
Technical Data: including your IP address, browser type and version, time zone setting, location, browser plug-in types, operating system, and platform.
Usage Data: including information about how you use our website, what pages you visit, session duration, and clicks.
Marketing and Analytics Data: such as your interaction with our advertisements or content through third-party platforms like Google Analytics, Facebook Pixel, and other cookies.
Cookies and Third-Party Tools
We use third-party tools to improve the functionality and security of our website. These include but are not limited to:
Google Analytics to understand user behavior and improve our services.
Facebook Pixel to track engagement and advertisement performance.
Payment Gateways like Paystack, Stripe, and Flutterwave for secure transaction processing. These services may independently collect data to track fraud and ensure platform security.
These tools use cookies to track user activity. Cookies may collect IP addresses, session information, and behavioural patterns. By using our site, you consent to the use of these tools as outlined in their individual privacy policies. You may manage your cookie preferences in your browser settings.
Website Bookings and Data Retention
Forms and bookings are handled through third-party platforms such as Google Calendar, Appointlet, and Wellbizco Flow. We automatically delete website payment details and booking data between 6 months to 1 year after the last activity. This deletion only applies to data collected through the Liza Express website directly.
Client data stored in third-party CRMs or email marketing tools is retained until the client unsubscribes or submits a written request for deletion. Please note that these external systems maintain their own retention policies and users must manage their preferences through those platforms.
Comments and Media Sharing
We do not permit comments or media uploads on our website. This ensures that clients can maintain anonymity and feel safe while using our services. By not allowing comments, we minimise the risk of personal information being inadvertently shared or exposed.
Embedded Content from Other Websites
Articles or pages on our site may include embedded content (e.g., videos, podcasts, or articles). Embedded content from other websites behaves as if the visitor had visited the external website. These external sites may collect data, use cookies, embed third-party tracking, and monitor your interaction with the embedded content. We recommend reviewing the privacy policies of these third-party providers to understand how your information may be used.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email. When you interact with embedded or third-party tools, your data may be accessible to those external providers based on their privacy policies.
Third-Party Platforms
We integrate various third-party platforms such as Google Analytics, Facebook Pixel, Stripe, Paystack, and others to facilitate services, understand user behavior, and process payments. These platforms may collect IP addresses, device information, and behavioral data. Liza Express Wellness does not control these third-party tools and encourages users to review their privacy policies.
Email Lists and CRM
Client emails collected via bookings or newsletters may be stored in our third-party CRM and email marketing tools. This information is retained until the user unsubscribes or requests deletion in writing. Users may also manage their preferences through the opt-out links provided in our emails.
Data Security
We do not directly handle sensitive data on our website; instead, forms, bookings, and payments are processed via trusted third-party platforms with full encryption and security protocols in place. These platforms, not Liza Express Wellness, are responsible for managing and securing the transmission of your sensitive data.
We use industry-standard methods to secure any limited information collected via our website. While we strive to protect your data, no system is entirely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal data we hold about you, to request correction or deletion, or to withdraw consent for data processing. These requests can be sent to reach@lizaexpress.com.
Changes to This Policy
Liza Express Wellness reserves the right to update this privacy policy as needed. Changes will be posted on this page, and users are encouraged to review this policy periodically.
If you have any questions or concerns about how your data is handled, please contact us at reach@lizaexpress.com.
