This Terms of Service agreement outlines the relationship between you (the client or website visitor) and Liza Express Global Wellness Limited, operating as Liza Express Wellness, hereinafter referred to as “Liza Express Wellness.” These terms apply to all digital interactions, bookings, and service engagements through our website (www.lizaexpress.com), including all affiliated platforms, programs, and public communications.

This document has been written to reflect our core values of transparency, client safety, therapeutic professionalism, and ethical clarity. Before engaging with any of our content, therapy, coaching, education programs, or digital services, please read this document carefully.

1. Acceptance of Terms

By using our website or engaging with any Liza Express Wellness service—including but not limited to educational content, therapy or coaching sessions, or our public-facing communications—you agree to be legally bound by:

If you do not agree with any part of these policies, you may not access or use our services.

2. Services Provided

Liza Express Wellness offers a range of professional services under the umbrellas of:

  • Therapy: Including one-on-one, couples, and group therapy using psychotherapeutic, somatic, and trauma-informed approaches.
  • Sex Therapy: For individuals, couples, and groups experiencing challenges related to sexual functioning, healing from trauma, or intimacy issues.
  • Sex Coaching: A non-clinical but structured service supporting individuals seeking to understand their erotic identity, improve intimacy, and remove barriers to sexual fulfillment.
  • Sex Education: Educational content and sessions (in-person or online) designed to help people better understand the science, psychology, and cultural dynamics of sex, safety, pleasure, and relationships.

Each service has eligibility requirements, service-specific terms, and may not be interchangeable. You must be 20 years of age or older to engage with any of our services.

3. Privacy Policy

Your privacy is extremely important to us. By engaging with our services, you agree to the terms outlined in our Privacy Policy. Notable highlights include:

  • We do not allow comments or media uploads to ensure anonymity.
  • We delete website booking data within 6 to 12 months.
  • Your form entries are processed through third-party tools such as Google Calendar, Appointlet, and Wellbizco Flow.
  • CRM and email list data is only retained with user consent.
  • Our systems may use third-party cookies (Google Analytics, Facebook Pixel, etc.) to understand how clients interact with our services. These are managed per the privacy policies of those platforms.

4. Disclaimer

All information shared through our website, podcasts, social media, or appearances is for educational and informational purposes only.

  • Interactions on social media (including comments, DMs, likes, or live participation) do not constitute a therapeutic relationship.
  • All public communication made by any member of our team, including therapists Liza Chuma Akunyili, Toluse Dove Francis, and Alright Eigbe, follows this policy.
  • Please refer to the full Disclaimer Document for legal boundaries on all media.

5. Client Contract and Service Use

All clients are expected to agree to and uphold the terms in the Client Contract before any session begins. This includes:

  • Session Timing: Arriving more than 15 minutes late cuts into the session time. A 30-minute delay will be treated as a no-show.
  • Transfers: Clients can request a change of therapist based on session goals. A transfer fee may apply if giving away session time to another user.
  • Cancellations: Refunds are limited to clearly defined situations. Missed sessions and voluntary forfeits are non-refundable.
  • Change of Service or Goals: Changes in duration or therapy goals must be formally discussed. Additional charges apply where relevant.
  • Follow-Up Sessions: These are available after intensive counselling and are not standalone. If you skip follow-up sessions for over 3 months, relapse is not the therapist’s responsibility.
  • Information Integrity: Clients must provide truthful personal information. Any discovered falsification (e.g., about age) will attract a ₦10,000 correction fee or forfeiture of service.

6. Intellectual Property

All educational content, PDFs, podcast episodes, therapy tools, and branding elements belong to Liza Express Wellness. This includes but is not limited to our official publications, video and audio materials, graphics, and course content.

We reserve the right to use stock images, illustrations, and audio made available through royalty-free licenses or common law usage from platforms such as Unsplash, Pexels, Pixabay, Freepik, Canva, and similar. Fair use of such materials is acknowledged and attributed when required. No part of our original content may be reused, reproduced, or redistributed without our express permission.

7. Limitation of Liability

Liza Express Wellness shall not be liable for any damages, loss, or distress resulting from the use—or inability to use—our services, site content, or third-party tools.

We do not guarantee uninterrupted access, and we disclaim all warranties related to the completeness, accuracy, or availability of services or platforms.

8. Changes to Terms

These Terms of Service may be revised periodically. Any changes will be published on this page, and your continued use of our services implies acceptance of the revised terms.

9. Governing Law

This document is governed by the laws of the Federal Republic of Nigeria. All disputes shall be settled under Nigerian jurisdiction.

10. Contact Us

Questions, requests, or legal inquiries can be directed to:

Email: reach@lizaexpress.com
Website: www.lizaexpress.com

By continuing to use our website, book a session, or interact with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

For further orientation, please read our “Understanding Therapy as a Journey” guide which outlines what therapy is—and isn’t—at Liza Express Wellness.